You can also reach us on our WhatsApp line.
FREQUENTLY ASKED QUESTIONS
Make your choice of product type (jacket, dress, trousers, etc.). Add the product you selected to the shopping cart. Then continue shopping or complete the order. You can continue the ordering process as a member or a guest.
Choose your delivery method.
Choose your payment method.
Confirm the order.
After your billing and payment information is checked, an e-mail will be sent to you confirming your order.
Your product will be delivered to your address by the delivery method you choose and within the specified time.
Before sending the products you want to return to us, you must notify us of your return request via e-mail. You can send the product when the confirmation information for the return request is notified to you via e-mail.
The product to be returned must be delivered complete and undamaged, with its standard accessories, original box, packaging and intact label within 15 days.
Promotional and campaign products given as gifts should also be sent along with the return.
Returns of products that have lost their resellability and cannot be purchased by another customer are not accepted.
Shipping costs for product returns belong to the BUYER.
Our customers who want to return/exchange their purchases within Istanbul without sending them by cargo can visit our showroom address by requesting an appointment via e-mail.
If you want to replace the product you purchased with another size or color of the same model; You must notify your exchange request via e-mail before making the shipment.
When your exchange request is approved via e-mail, you can specify the size or color you want to change in the return & exchange form and send the product to us via our contracted cargo company.
The shipping fee for product exchanges belongs to the BUYER.
The products you want to replace must be delivered to us within 15 business days from the delivery date, complete with their original box, packaging, unremoved label, all standard accessories and invoice.
Our customers who want to return/exchange their purchases within Istanbul without sending them by cargo can visit our showroom address by requesting an appointment via e-mail.
You can pay with all debit and credit cards. We offer installment payment for credit cards via the Iyzico payment platform.
Yes, you can use your credit card safely. Iyzico system, which has PCI DSS secured card storage feature, offers an easy and secure payment platform. It has Level 1 certification, which is the highest level security certification of the PCI Service Provider. www.happytowear.co automatically has this certificate as an e-commerce site connected to the Iyzico system.
Yes, if you wish, we can even custom-make it and send it to you.
When receiving your order, you should definitely check your cargo package for damage (tears, crushing, getting wet, etc.). In case of detection of damage, if the damage caused damage to the product or if the product and the content on the invoice do not match due to the damage, you must not accept the cargo and file a report with the cargo officer.
The report will facilitate your exchange or return process as it indicates that the damage was not caused by you. As a result of the report, the new product will be sent to your address as soon as possible.
Missing or damaged product notifications made after receiving the cargo are subject to review since there is no record. The review may be accepted or rejected depending on the outcome.